CB2 Reviews

I placed almost $7k order with CB2 and basically nothing was delivered. They let me know less than 12 hours before the scheduled delivery that they would not be able to deliver my furniture. Reached them by chat and by phone and guess what? NOTHING! I was only left with the option to cancel my entire order and thats exactly what I did. Thanks Crate and Barrel for wasting my time and money. Good job!

I ordered glass decor twice recently out of province. Items were securely packaged did not break.
Items arrived earlier than projected both times and the decor is beautiful.

worst customer service ever...... save yourself the time and order from anywhere else!

Worst customer service of all time

I ordered a two thousand dollar cabinet. At the time of order, they required a 1200 dollar deposit. It also said the item was in stock. Paid the deposit and 2 days later got a message saying I'm the item would be delayed by a month. A few weeks later, got an email saying the item was ready to be delivered and to contact customer service. Called. On hold for half an hour only to be told the item was not in fact ready and that the delivery date would be a few weeks later. Waited again. Approaching the approximate date of said delivery, I received yet another email saying it would delayed again yet another month. This is now 2 months and I have already paid a 1200 dollar deposit. They still can't guarantee a delivery date so I won't be shocked if mid March comes and I get another email saying, "just kidding! Maybe April". Unbelievable. This item is to be a focal point in my living room so I wanted to see how it would look before wallpaper and paint which means that will all have to wait until they get around to shipping. Incredibly misleading and unethical. How bad can their inventory and distribution stream be to have this much uncertainty?? This also happened with a vase but I am less concerned about a vase than a 2k item. I won't be shopping CB2 for big ticket items again. Not worth the stress. Oh, on top of that, when I wrote an honest review on the website, they refused to post it.

6 Months Waiting For My Couch. Communication is decent but only when I reach out. I say decent because I have no idea how much longer I will have to wait but they refunded me half my shipping at 5 months. My first time ordering from CB2 and for sure my last.

Nope!
Ordered a sofa and contacted them within days wanting to exchange it for a more expensive option because it felt very cheap (it was around $1,500) I was refused. I lived with a drop cloth protecting the cheap fabric for 10 months before the frame started going out. I am an average sized, single person. My cat would also sit on the couch with me, so maybe it was his extra weight that caused it to fail? Either way, after forcing me to pull a "Karen" they are finally allowing me to return it.

WORST CUSTOMER SERVICE. Waited MONTHS to get my furniture items and finally got a delivery date, it was confirmed the day before and then POSTPONED because the items hadn't arrived at the warehouse. When I tried to reschedule, the next date was a MONTH later. Used to be such a huge CB2 fan. Now, I will never buy anything else from them. DONT WASTE YOUR TIME

Delayed bed delivery, due to them selling half of our bed to another customer. Then received the order 2 months after original purchase and bed is defective and poorly made. The technicians sent to install the bed by CB2 took 3 hours to install a bed. Having to drill new holes and cut open new spaces for the frame to fit. Screws were missing and the list goes on. Their offer was a 15% rebate with no possibility of an applicable warranty nor replacement parts as the bed is suddenly discontinued. So our other option was to return, for which a refund will only be issued 14 days after they receive the bed once taken apart and picked up by CB2 technicians.

I purchased a non-furniture item and paid extra for 2-day delivery. It's been nearly 2 weeks and it still hasn't arrived. The site says it shipped, but FedEx says it has no such package. Incredibly frustrating. It's probably just sitting idle in a CB2 warehouse. And customer service is useless. You can only text and "maybe" get a reply a few hours later.

They are hopeless as an an on-line retailer. HOPELESS.
If you want to wait months to receive stuff you didn’t order and theypromised would be delivered in days, have at it.
Otherwise, order from anywhere else, or go to the dump: you’ll at least know what you are getting and you’ll get it the same day.

Don’t buy from CB2 you will wait months for your items. We are on month 5 for an item. Customer service has been terrible. I’ve spent a ton of money there and this will be my last.